HITKB Order Q&A

📦 Q&A | Keycaps Store – Frequently Asked Questions

🎨 Product Info

Q1: What keycap profiles do you offer?
We currently offer Cherry profile and OEM profile keycaps, both designed for ergonomic comfort to suit different typing preferences.

Q2: What printing method is used on the keycaps?
All keycaps are produced using 5-sided dye-sublimation printing, which ensures vivid colors, sharp details, and long-lasting durability without fading.

Q3: Are your keycaps compatible with my keyboard?
Yes, our keycaps are designed with a cross-shaped stem (compatible with Cherry MX-style switches) and will fit most mechanical keyboards on the market.

🚚 Shipping & Delivery

Q1: How long does it take to ship my order?
Due to the custom nature of our keycaps, please allow 2–3 business days for order processing before shipment.

Q2: What is the estimated delivery time?
We ship internationally. Delivery typically takes about 2 weeks or sooner, depending on your location and customs processing.

Q3: Any important notes about the shipping address?
Please ensure your shipping address is complete and accurate (including country, postal code, and detailed address). Incorrect information may result in failed delivery.

💳 Payment Methods

Q1: What payment methods do you accept?
Currently, we only accept PayPal and credit/debit cards processed through PayPal due to varying payment conditions across regions.

Q2: Will you add other payment options in the future?
We plan to gradually introduce more payment methods as our business grows. Stay tuned for updates!

📞 Contact Us

If you have any questions or need assistance, feel free to reach out:

We’ll respond as soon as possible. Thank you for your support!